Terms and conditions

General

By accessing or using any part of the Looppl websites, mobile apps, or related services (collectively referred to as the “Service”) provided by Looppl Technology Inc. (“Looppl”), you acknowledge that you have read, understood, and agree to comply with and be bound by these Terms and Conditions of Service (“Terms and Conditions”), including any future updates. If you do not agree to these Terms and Conditions, please refrain from using, accessing, or participating in the Service.

Looppl reserves the right to update these Terms and Conditions at any time. We will provide at least seven (7) days notice before any changes take effect, and the updated date will be reflected at the top of this page.

Description and Use of the Service

The Service enables individual and business users to interact within a business environment, facilitating communication, sharing features, and assisting in attracting, maintaining, and increasing customer visits to participating businesses. This includes, but is not limited to, customer-focused businesses such as retail stores, professional service providers, and other organizations aiming to establish a customer base and promote referrals.

Looppl reserves the right, at its sole discretion and at any time, to update, change, suspend, improve, or discontinue any aspect of the Service, either temporarily or permanently.

You are responsible for your use of the Service and for any activity conducted through your account. Our goal is to promote a positive, useful, and safe user experience. To achieve this, we prohibit behaviors that may be detrimental to other users or to us. This includes, but is not limited to:

• Posting content that violates the rights of others or is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or invasive of another's privacy;
• Impersonating any person or entity or falsely stating or otherwise misrepresenting your affiliation with a person or entity; and
• Using Looppl for any unauthorized or illegal purpose.

User Registration, Point Earning and Redemption

Registration

To use Looppl, you must access Looppl through our website/app or a QR code displayed at a participating business. Verification is completed through a security code sent to your phone number or email.

When registering for a participating business account, you agree to provide accurate, current, and complete goods or service information and to update this information as necessary to keep it accurate, current, and complete. You are fully responsible for all use of your account and any actions taken through your account. During the registration process, you will be prompted to log in to your personal Looppl account or create a new one. Once you successfully register a QR code-displaying device ("the Device") provided by Looppl to your business profile as the final registration step, you, as an administrator, can access your business account from your personal Looppl account while still using your personal Looppl account at other participating businesses.

Point Earning

You can earn points using an interactive mobile device by scanning the QR code to check in or sharing a referral with your friends and family. The QR code becomes available for scanning when you purchase goods or services at a participating business. Depending on the settings defined by each participating business, you may scan the QR code once or multiple times per day at each location.

You can visit and scan at as many participating businesses as you like in a single day. Additionally, each QR code scan will contribute to promoting and tracking the participating business within the Service. User activities are subject to monitoring and review to enhance service quality and prevent improper or unauthorized use. A participating business can report unusual scanning activities to Looppl for review.

Point Redemption

If available at a participating business, you can redeem points to get for a freebie from the business or a gift card of your choice. A freebie can be used once per point-of-sale transaction and cannot be combined or aggregated for a single transaction. When initiating the redemption process by clicking the “Redeem” link on points stored in the Service, you will be directed to a redemption screen and prompted to follow the steps. Please note that this authorization is irreversible. However, if needed, you may submit a request to Looppl for a review to cancel the (unclaimed or unused) reward redemption. This process may take a few business days and is not guaranteed.

By maintaining an active business account with Looppl, you acknowledge that your participating business agrees to guarantee points (or equivalent alternatives when unavailable) to Looppl users. If you refuse to redeem points from qualified Looppl users without a valid reason, Looppl reserves the right, at its sole discretion and at any time, to suspend or cancel your business account, either temporarily or permanently. Upon requesting to cancel the business account, no further QR code scanning or referral will be available to Looppl users.

Licensing and Intellectual Property of the Device

1) Ownership and License

The Device, including all software, hardware, and components, is the proprietary property of Looppl. All rights, title, and interest in and to the Device remain with Looppl. You do not acquire any ownership rights by using the Device. We grant you a limited, non-exclusive, non-transferable, and revocable license to use the Device solely for its intended purpose.

2) Permitted and Prohibited Uses

You are permitted to use the Device for displaying QR codes as necessary and as intended by Looppl. You agree not to:

• Modify, adapt, translate, reverse engineer, decompile, or disassemble any part of the Device;
• Remove or alter any proprietary notices or labels on the Device; or
• Use the Device in any manner that could damage, disable, overburden, or impair Looppl’s services.

3) Source Code Protection

The source code of the Device is confidential and proprietary information of Looppl. You agree not to disclose, distribute, or disseminate the source code to any third party. You shall not remove, alter, or attempt to remove or alter the source code from the Device. Any attempt to do so will result in the termination of your license to use the Device and may result in legal action.

4) Effect of Termination

Upon termination, you must cease all use of the Device and return or destroy it, including any related materials in your possession.

Limitation of Liability and Indemnity

In accordance with these Terms and Conditions, Looppl grants you a non-transferable, non-exclusive, revocable license to access, browse, download, install, and use one copy of each Service in object code form for your personal use only on an interactive mobile device that you own or control.

During your use of the Service, you may not:

• Derive or attempt to derive the source code of all or any portion of any Service;
• Permit or collaborate with any third party to derive or attempt to derive such source code; or
• Reverse engineer, decompile, disassemble, or translate any Service.

Looppl and its licensors own and shall retain all intellectual property rights and other rights in and to the Service, including any changes, modifications, or corrections thereto. Except as expressly set out in these Terms and Conditions, you shall not obtain:

• Any rights in or to our intellectual property rights or those of our affiliates; or
• Any intellectual property rights or other rights in or to the Looppl Service or any of its contents.

“Looppl” is the trading name of Looppl, and we hold registered and unregistered trademark rights in respect of this name.

User Contents

By submitting any content on the Service, you grant Looppl a fully paid, royalty-free, perpetual, irrevocable, worldwide, nonexclusive, transferable, and sublicensable license to use, reproduce, adapt, distribute, publicly display, and create derivative works from the content. You acknowledge that once submitted, this license cannot be terminated by you. You represent that you have legal ownership or appropriate rights for the submitted content's use as described in these Terms and Conditions. You understand that both Looppl and other users may access the content and that Looppl has no obligation to maintain its confidentiality. You agree not to upload or provide any content that violates any law, infringes upon third-party rights, or is objectionable at Looppl's sole discretion.

Exclusive Promotion Terms

Looppl may periodically offer a free-of-charge service to both new and existing business users. By accepting this offer, you agree that for the duration of the promotion, you will refrain from directly or indirectly engaging in or providing services similar to or competitive with those offered by Looppl to customers. This prohibition includes, but is not limited to, offering, rewarding, or marketing services that substantially replicate the core functionalities, features, or benefits of the Service. In the event of a breach of this exclusivity clause, Looppl reserves the right to revoke the offer and impose service charges for the period during which Looppl was in use.

Limitation of Liability and Indemnity

The following limitations of liability and indemnity provisions shall apply to the maximum extent permitted by applicable law.

You understand and agree that Looppl, its affiliates, and their officers, directors, employees, and agents shall not be liable, whether in contract, tort (including negligence), or otherwise, for any indirect, incidental, special, exemplary, punitive, or consequential damages, including but not limited to loss of use of the Service, loss of profits, business interruption, loss of business opportunity, loss or corruption of data, inaccuracy of data, the cost of substitute services, or any claims by third parties, personal injury, or property damage related to, in connection with, or otherwise resulting from any use of the Service. Looppl shall not be liable for any damages, liability, or losses arising out of your use of or reliance on the Service, your inability to access or use the Service, or any transaction or relationship between you and any third-party provider. Looppl's total liability to you in connection with the Service for all damages, losses, and causes of action shall not exceed the amount paid, if any, by you to Looppl for the Service in the 12 months preceding the event that caused the liability. This is an aggregate limit. You understand and agree that we have set our prices and entered into these Terms and Conditions based on this limitation of liability. The existence of more than one claim hereunder will not increase this limit.

Additionally, you agree to indemnify and hold Looppl, its affiliates, and their officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or in connection with your use of the Service, your breach or violation of any of these Terms and Conditions, Looppl’s use of your user content, or your violation of the rights of any third party.

Your Representations and Warranties

You affirm to Looppl that your use of the Service complies with these Terms and Conditions and all applicable laws, including those governing online conduct, acceptable content, and data transmission. Additionally, you assert ownership of any material you submit via the Service and affirm that you have the right to grant us a license to use or assign such material.

Termination

Looppl reserves the right to terminate your access to and use of the Service, as well as to revoke any licenses granted under these Terms and Conditions, immediately, at any time, and for any reason, at its absolute discretion, without any discussion or notice to you. Upon such termination, you will no longer have the right to use the Service. Any violation of these Terms and Conditions will result in the automatic termination of the licenses, at which point you agree to immediately discontinue the use of the Services. Similarly, you may terminate your Looppl account at any time by following the instructions provided through the Service. Certain sections of these Terms and Conditions shall survive any termination.

Payment Processors

All financial transactions made in connection with the Service will be processed by a third party in accordance with their respective terms of use, privacy policy, and any applicable payment terms and conditions. We encourage you to familiarize yourself with the practices of such third parties. Looppl will not be responsible for the actions or inactions of any third-party payment processor, including, but not limited to, system downtime or payment service outages.

Refund Policy

All payments are non-refundable, including those for virtual items or partially used add-on services. Looppl does not guarantee future credits, even if granted once. Canceling a paid Looppl add-on service will allow continued access until the end of the current billing period.

Intellectual Property

All content and materials available on Looppl, including but not limited to designs, graphics, images, information, logos, software, service marks, trademarks, and other files, are owned by or licensed to Looppl and are subject to copyright and other intellectual property rights. Such content and materials must not be altered, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted, or sold, either in full or in part, except as expressly allowed in these Terms and Conditions. You are prohibited from using any data mining, robots, scraping, or similar methods to extract content from the Service.

Third-Party Links, Sites, and Services

The Service may contain links to third-party websites, ads, or services that are not owned or controlled by Looppl. We do not endorse or take responsibility for these third-party services. If you choose to use them, these Terms and Conditions and our Privacy Policy do not apply. You agree that Looppl shall not be responsible or liable for any damage or loss resulting from your use of these third-party websites or services.

Additionally, the Service may display advertisements, which may be targeted based on the Service's content or information. The types and extent of advertising are subject to change. By accessing and using the Service, you agree that Looppl and its third-party providers and partners may display such advertising in connection with the content or information submitted by you or others.

Privacy Policy

Your use of Looppl is also governed by our Privacy Policy, which can be found at https://www.looppl.ca/legal/privacy.

Language

This agreement was originally written in English (US). To the extent any translated version of this agreement conflicts with the English version, the English version shall prevail.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the province of Ontario, or Quebec if you're a Quebec resident, and the federal laws of Canada applicable therein, without regard to conflict of law principles.